Terms of service

Effective Date: 2/3/25

Welcome to NuTerra Botanicals! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from www.nuterrabotanicals.com, you agree to abide by these Terms.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have obtained permission from a legal guardian.
  • We reserve the right to update, modify, or discontinue any aspect of our website or services at any time.
  • Prices and product availability are subject to change without notice.

2. Orders & Payments

  • All orders are subject to acceptance and availability.
  • We accept payments through secure third-party providers. By placing an order, you agree to provide accurate payment and billing information.
  • If we suspect fraudulent activity, we reserve the right to cancel or refuse an order.

3. Shipping & Delivery

  • We ship orders within the timeframe specified at checkout. Shipping times may vary due to carrier delays, holidays, or unforeseen circumstances.
  • NuTerra Botanicals is not responsible for lost, stolen, or delayed shipments once an order has been handed over to the carrier.

4. Returns & Exchanges

  • Please review our Return Policy for details on eligible returns and exchanges.
  • Items must be returned in their original condition within 3 days of delivery.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Product Use & Safety

  • Our products are crafted with high-quality, non-toxic ingredients, but please review the instructions and warnings before use.
  • Always burn candles within sight, keep away from flammable objects, and use them on heat-resistant surfaces.
  • NuTerra Botanicals is not responsible for any misuse of our products that results in injury or property damage.

6. Intellectual Property

  • All content on this website, including text, images, branding, and product descriptions, is the intellectual property of NuTerra Botanicals.
  • Unauthorized reproduction, distribution, or use of our content without permission is prohibited.

7. Limitation of Liability

  • We strive to provide accurate product descriptions and quality assurance, but we do not guarantee that our products will meet your expectations.
  • NuTerra Botanicals is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

8. Governing Law

These Terms are governed by the laws of the state of Florida, without regard to conflict of law principles.

9. Contact Information

For any questions regarding these Terms, please contact us at:
📧 Email: hello@nuterrabotanicals.com
📍 USA

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms. Thank you for supporting NuTerra Botanicals!